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Help & Support

Supplying your crest/logo

When uploading your logo/crest you have up to 1gb file on our systems. If you need more than 1gb then please upload and send your logo via our large file sending system – Click Here.

Please try to supply your logo/crest in one of the following formats:

  • .EPS – the best option for print
  • .AI – best option for print
  • .PDF – needs to be a large/high-quality PDF version
  • .PNG – needs to be a large/high-quality PNG version
  • .JPEG – needs to be a large/high-quality JPEG version

We cannot use logos/crests supplied in a word document or other desktop publishing file. We need a graphic file to be able to print at the required size and resolution. A vector is the best option as this can be scaled to any size without losing quality. If you do not have a vector then please upload a high-quality alternative.

What if you don’t have the right file, can you still order?
Yes, there are a few options available. We offer a vectorisation service if you do not have a logo/crest in a high enough quality, prices start from just £5.00 depending on the complexity of your logo/crest.

OR we can just add your school name instead of your logo to make it personal.

How to approve your artwork
Supplying PDF Artwork

We prefer all artwork to be supplied as high-resolution PDF format with fonts embedded.

PDF’s are rapidly becoming the standard file format for transmitting files for printing, but it is important to prepare your PDF file in the correct way. 

  • Correct Preparation of PDF Files
    When creating a PDF in Acrobat Distiller, there are job options which must be set for commercial printing. These include default resolution, compression settings and font embedding. Where possible ensure a 300dpi PDFx1a ‘print’ or ‘press ready’ PDF is outputted. Please include a 3mm bleed, crop marks and supply as single pages.

    Please ensure you choose high resolution. Compression settings for colour and greyscale should be downsampled to 300dpi with “auto compression” set on high. Bitmapped (monochrome: i.e. line art) images should be set at 600dpi. Font embedding should be set to “embed all fonts.

  • Bleed
    One of the most important elements in artwork for printing! Please ensure there is 3mm bleed all round the PDF, i.e. save the PDF with 6mm added to each measurement (i.e. for A4 usually 210mm x 297mm, save as 216mm x 303mm). Crop marks may be included if you wish. If your artwork is supplied without bleed we may not always be able to add it on for you and you may have to amend and re-supply the artwork.

  • CMYK not RGB Please!
    Please ensure that all embedded images are CMYK (Cyan, Magenta, Yellow, Black) files. RGB images may look good on your screen but final output to print is always in CMYK. One should be aware that files converted from RGB to CMYK may alter the colour composition significantly!

  • Microsoft Office Files
    If you are creating a PDF from an MS Publisher or Word file, care must be taken to ensure spot colours are created correctly in your original documents. Do not set to RGB (Red, Green, Blue) colours as they cannot be printed as such. 

  • Supplying EPS Files
    Any other file formats not listed above must be saved as an eps or jpeg. If there are any changes to the job, you may have to amend and re-submit the artwork as we may be unable to change it. Ensure your files have bleed and crop marks and please confirm the final size of the artwork and supply a hard copy for reference.

  • Bleed and Crop Marks
    All artwork must have 3mm bleed if you require the image to bleed off the edge of the paper. Crop marks should be included if the artwork does not fill a whole page area (i.e. no bleed). They should be 5mm long, 3mm outside of the page area and coloured in the colour ‘registration’ to ensure they appear on each colour separation. Please ensure that artwork is supplied at the correct finished size required. If this is not possible, please inform us to allow time for amending the artwork. 

  • Artwork Amendments or Re-submission
    Our prices include “pre-flight checking” your artwork and submitting a PDF proof for your approval. We will correct any easy to rectify issues that we spot as part of this process – free of charge.

    If we need to amend your artwork or you need to re-submit corrected files to us there may be an additional charge which includes the cost of an additional PDF proof. More extensive amending or correcting is charged dependent upon the amount of time required to rectify.

  • Imposition
    Please do not supply imposed pages or “printers pairs” because our workflow includes imposition software to impose correctly for our printing processes.

  • Fonts
    Include all fonts you have used in the file. Whilst we have an extensive font collection, there is no guarantee the version you have used matches ours. This can create problems with line lengths and spacing of the type. We assume that all the fonts supplied are licensed and takes no responsibility for embedded fonts. 

  • Screens
    Screen tints may range from 99% down to 1%. From a practical printing viewpoint, anything above 90% or less than 5% will generally not be visible to the naked eye.

File Formats Accepted

Press ready PDF – with fonts embedded, for best results high-resolution 300dpi.

Illustrator – fonts converted to outlines and supplied as AI or EPS files. Or output ‘Press Ready’ PDF from Illustrator.

Photoshop – layers flattened, at least 300 dpi, JPEG, PDF or Tiff. Remember to include 3mm bleed. PSD files can be supplied – please advise if your artwork contains layers.

InDesign – fonts converted to outlines. Save as a ‘Package’ and zip the fonts, images and InDesign file in one file. Or output ‘Press Ready’ PDF from InDesign.

Artwork in Different Formats – If you wish to submit artwork created using a program not listed above we will try to accommodate you, but please email us to discuss first

Can you print from a word document?

No, unfortunately, we cannot print from a word document.

We can, however, take the design you have done and recreate this in the correct print-ready format. We would need you to supply us with high-quality images/logos you have used in the design. 

We need to add you to our system, can you send us your information?

We appreciate that some establishment need to add us to their systems first before an order can be placed.

Here is all the information you will need:

Our Business Details: Exam Banners
23 Holland Road
CH45 7RA
Business Structure: Sole Trader (Elliott O’Callaghan)
VAT Registered: No 
Our Bank Details: Bank: Starling
Account Number: 11390317
Sort Code: 60-83-71
IBAN: GB39SRLG60837111390317
Payment Terms:  30 Days
Payment Methods: BACsCredit/Debit CardCheques

Paying by Purchase Order

We welcome purchase orders for all UK Schools, Colleges, Nurseries, Day Centres, Children’s Centres, Universities and Education Authorities. We are able to offer an instant 30 Day credit account with all purchase orders, limited to £500. 

To pay by purchase order, on the checkout page select the payment option Purchase Order. 

Enter your Purchase Order Number and then click on ‘Place Order’. You will now be sent to your order confirmation page. 

Once your artwork has been approved you will be sent an invoice via email (to the one provided during checkout). This will have a link to pay via Credit/Debit card (via stripe) or you can pay via BACs. 

Paying by Credit/Debit card

Paying by credit/debit card is quick and easy to do. Once you have added all the products you require, click on your basket and then checkout.

From the checkout page, you will be automatically given the options to pay via Credit/Debit card.

Enter your Credit/Debit card details, read and agree to our terms and conditions and then click on Place Order.

Your payment will now be processed via our payment partner (stripe) and on successful completion of payment, you will then see your order confirmation page.

Why have I received a payment reminder?

You have placed an order and you received a payment reminder. How did that happen? We send a reminder for payment on the day it is due and then 7 and 14 days after the payment was due. 

It is important to pay on time, otherwise, there is a chance that additional costs will be added. Please note that it can take us up to 3 business days to process the payment.

Have you paid, but yet received a reminder?

In this case, the payment is probably not linked to the order. Please contact our customer service and send us proof of payment, such as a bank statement. 

This way we can find the payment and link it to the order. The proof of payment should show:

Payment by bank transfer

  • Amount in £
  • Name bank sender (if possible with logo)
  • Reference (invoice number/client id)
  • Account number + sort code receivers account
  • Account number + sort code senders account
  • Date

Payment by credit card

  • Amount in £
  • Name bank sender (if possible with logo)
  • Stripe payment code
  • Date

Paying by Cheque

We accept payment via cheque, this can be via purchase order or by selecting the payment option during the checkout process.

Please make cheques payable to EXAM BANNERS. 

Late Payment Information

If you have chosen to pay via purchase order, you will be given 30 days payment terms. Should you go over the 30-day payment terms please be advised of the following process in place and the financial implications to you. 

Automatic Email Payment Reminders

  • Due date reminder
  • 7 days after due date
  • 14 days after due date

Late Payment Letters

  • 1 day overdue
    • 1st Request for payment – an email with letter and invoice attached. 
  • 5 days overdue
    • 2nd Request for payment – letter sent via Royal Mail.
  • 15 days overdue
    • 3rd Request for payment – letter sent via Royal Mail signed for – this letter will incur the £40 late payment compensation to the sum outstanding. 
  • 30 days overdue
    • Final Request for payment before action is taken – letter sent via Royal Mail signed for.

Please Note: We have a statutory right under the Late Payment of Commercial Debts Regulations 2013 to add interest and late payment compensation to the sum outstanding. This currently equates to £40.00 late payment compensation fee and statutory interest of 8% above the Bank of England base rate (fixed for the six-month period within which date the invoice became overdue). 

What are the shipping costs?

We want to make sure that you get your order in a timely manner and at a cost that fits your budget. We’ve worked hard to keep shipping costs to as low as possible:

Shipping = £6.99

This is for UK Mainland shipping only. If you live outside of the UK Mainland, please contact us for delivery costs.

Do you deliver outside the UK?

We can delivery abroad, there will be additional costs to deliver outside of the UK Mainland. 

Please contact us for an estimate on shipping costs.

When will my order be delivered?

As soon as we have attached the shipping label to the box, it’s picked up by the delivery company. Once they’ve scanned it at their sorting warehouse, you will receive an email which contains the track-and-trace code, with which you can track your order. For the most up to date information, please check your track-and-trace link in your email. 

Deliveries are made daily from 08:00 until 18:00. The time of the delivery depends on the route that the delivery company schedules for that day, so we cannot specify an exact time.

If you require an order by a specific date please contact us first and we will advise on whether or not it will arrive on time. 

My orders not been delivered, what do I do?

If your order has not been delivered please contact us. We will be able to do a full track on your order and advise you of this.

Missing in Transit

We will re-make your order and ship to you as soon as possible. You will be updated on the progress of this. 

Unable to deliver 

If the delivery has been attempted and has been unsuccessful, your order may be returned to our print centre. There will be an additional charge of £15.99 for re-delivery of your order. 

Can I return my order?

9. Our Refunds Policy
9.1 When you return Goods to us:

(a) because you are contracting as a consumer and you have cancelled the Contract between us within the seven-day cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us;

(b) when you return Goods to us for any other reason, returns will be subject to the following process:

(i) returns of non-faulty Goods by business customers under this clause 9.1 (b) (i) shall only be refunded or replaced without charge if you contact us within 7 days of receipt of the Goods, informing us of your wish to return them. The Goods must be returned in accordance with our standard authorisation procedure (Contact Customer Services on 0333 050 3421 for details). Without limitation, you must take reasonable care of the Goods in your possession and the Goods must be returned at your risk, in the same condition in which you received them and securely re-packed in their original packaging. A handling charge of 20% of the invoiced value of the Goods plus the delivery and return carriage costs will be levied. There will be an additional charge for re-boxing if the original packaging is not in a suitable condition for re-stocking. Any Goods which are personalised, customised, made to your specification or manufactured to a visual proof which has been approved by yourself or somebody in your organisation cannot be returned unless the Goods are found to be damaged or defective;

(ii) without limiting any of the provisions of clause 6.9, if you wish to return Goods to us because they are damaged or defective, or do not materially conform to their specification, any such damage, defect or nonconformity must be notified to us as soon as possible, but in any event within 7 days of the date that you discovered or ought to have discovered the damage, defect or nonconformity, (within 48 hours if damage in transit is alleged), and no further use of the Goods must be made following discovery of the damage, defect or nonconformity. We will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day, we confirmed to you via e-mail that you were entitled to a refund for the damaged, defective or nonconforming Goods. Goods returned by you because of damage, defect or nonconformity will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

9.3 You have an obligation to take reasonable care of the Goods whilst they are in your possession. The consequences of failing to discharge this obligation with respect to any Goods to which clause 9.1 (a) applies are set forth in clause 5.2; we may also, at our discretion and without limitation, refuse to refund or replace any Goods to which clause 9.1 (b) applies if we consider that you have failed to discharge this obligation.

9.4 In accordance with clause 9.3, you must not make any improper use of, or make any unauthorised modifications or repairs to, the Goods, and you must otherwise take reasonable care to avoid any risk of damage occurring to the Goods by any means.

9.5 Notwithstanding the provisions of clause 10.1.(a) which relate to fitness for purpose, unless otherwise agreed by us in writing in any particular instance, you shall be solely responsible for selecting Goods which are suitable for use for the specific purpose for which they are to be used.

9.6 For the avoidance of doubt, if any failure to discharge the obligation in clause 9.3 results in any loss or damage pursuant to clause 10, any such loss or damage may be considered as having been caused by you or contributed to by you.

My order arrived damaged, what should I do?

We ask that all orders are checked on delivery for any damage caused during transit. Should your order arrive damaged, we apologise for the inconvenience this may cause you. 

Please contact us immediately to report the damage (you must report any transit damage within 48 hours of delivery, after this time we are unable to process your claim) you will also be asked to send photos of the damage and packaging to so we can assess the claim and pass on the information to our courier service for an internal investigation.

There are several outcomes we can offer you: 

  1. Replace your damaged item
  2. Offer a discount for the damaged item
  3. Refund you for the damaged item

We want you to be 100% happy with your order from Exam Banners and so we will always speak with you to discuss the options available and help you to reach the best decision. Should an item need to be sent back to us, we will email you a returns label and arrange for a courier to come and collect the item from you. Please repackage your order in its original packaging the best you can. 

Please also see our Terms and Conditions for full details.