PLEASE NOTE: Due to high demand in production, phone lines have been turned off. Please use LIVE CHAT or EMAIL.

Help & Support

We need to add you to our system, can you send us your information?

We appreciate that some establishment need to add us to their systems first before an order can be placed.

Here is all the information you will need:

Our Business Details: Exam Banners
23 Holland Road
Wallasey
Wirral
CH45 7RA
www.exambanners.co.uk
support@exambanners.co.uk
sales@exambanners.co.uk
Business Structure: Sole Trader (Elliott O’Callaghan)
VAT Registered: No 
Our Bank Details: Bank: Starling
Account Number: 11390317
Sort Code: 60-83-71
IBAN: GB39SRLG60837111390317
SWIFT/BIC: SRLGGB2L
Payment Terms:  30 Days
Payment Methods: BACsCredit/Debit CardCheques

Paying by Purchase Order

We welcome purchase orders for all UK Schools, Colleges, Nurseries, Day Centres, Children’s Centres, Universities and Education Authorities. We are able to offer an instant 30 Day credit account with all purchase orders, limited to £500. 

To pay by purchase order, on the checkout page select the payment option Purchase Order. 

Enter your Purchase Order Number and then click on ‘Place Order’. You will now be sent to your order confirmation page. 

Once your artwork has been approved you will be sent an invoice via email (to the one provided during checkout). This will have a link to pay via Credit/Debit card (via stripe) or you can pay via BACs. 

Paying by Credit/Debit card

Paying by credit/debit card is quick and easy to do. Once you have added all the products you require, click on your basket and then checkout.

From the checkout page, you will be automatically given the options to pay via Credit/Debit card.

Enter your Credit/Debit card details, read and agree to our terms and conditions and then click on Place Order.

Your payment will now be processed via our payment partner (stripe) and on successful completion of payment, you will then see your order confirmation page.

Why have I received a payment reminder?

You have placed an order and you received a payment reminder. How did that happen? We send a reminder for payment on the day it is due and then 7 and 14 days after the payment was due. 

It is important to pay on time, otherwise, there is a chance that additional costs will be added. Please note that it can take us up to 3 business days to process the payment.

Have you paid, but yet received a reminder?

In this case, the payment is probably not linked to the order. Please contact our customer service and send us proof of payment, such as a bank statement. 

This way we can find the payment and link it to the order. The proof of payment should show:

Payment by bank transfer

  • Amount in £
  • Name bank sender (if possible with logo)
  • Reference (invoice number/client id)
  • Account number + sort code receivers account
  • Account number + sort code senders account
  • Date
     

Payment by credit card

  • Amount in £
  • Name bank sender (if possible with logo)
  • Stripe payment code
  • Date

Paying by Cheque

We accept payment via cheque, this can be via purchase order or by selecting the payment option during the checkout process.

Please make cheques payable to EXAM BANNERS. 

Late Payment Information

If you have chosen to pay via purchase order, you will be given 30 days payment terms. Should you go over the 30-day payment terms please be advised of the following process in place and the financial implications to you. 

Automatic Email Payment Reminders

  • Due date reminder
  • 7 days after due date
  • 14 days after due date

Late Payment Letters

  • 1 day overdue
    • 1st Request for payment – an email with letter and invoice attached. 
       
  • 5 days overdue
    • 2nd Request for payment – letter sent via Royal Mail.
       
  • 15 days overdue
    • 3rd Request for payment – letter sent via Royal Mail signed for – this letter will incur the £40 late payment compensation to the sum outstanding. 
       
  • 30 days overdue
    • Final Request for payment before action is taken – letter sent via Royal Mail signed for.

Please Note: We have a statutory right under the Late Payment of Commercial Debts Regulations 2013 to add interest and late payment compensation to the sum outstanding. This currently equates to £40.00 late payment compensation fee and statutory interest of 8% above the Bank of England base rate (fixed for the six-month period within which date the invoice became overdue).